Comments on: Leave it to Apple to think of everything. http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/ For Mac Geeks by Mac Geeks Sun, 29 Jan 2012 14:28:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brett http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-49849 Brett Tue, 31 Jul 2007 03:24:35 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-49849 I love Apple and I have a PowerBook, Apple TV, and now an iPhone. However, I had a terrible experience with their battery recall. The battery replacement that I received did not fit properly in my PowerBook. I called Apple Support and they didn't really have a clue how to handle it. They wanted me to give them a credit card number for a replacement. What? It was a recall and they should have just let me send it back and then they could send me a new one. I told them I didn't want to give them my credit card number and I just sent it back with a note in the box. I never did get a new battery. Not good. I love Apple and I have a PowerBook, Apple TV, and now an iPhone. However, I had a terrible experience with their battery recall. The battery replacement that I received did not fit properly in my PowerBook. I called Apple Support and they didn’t really have a clue how to handle it. They wanted me to give them a credit card number for a replacement. What? It was a recall and they should have just let me send it back and then they could send me a new one. I told them I didn’t want to give them my credit card number and I just sent it back with a note in the box. I never did get a new battery. Not good.

]]> By: Henry http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-49792 Henry Mon, 30 Jul 2007 17:53:07 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-49792 This is not that uncommon of a practice. IBM (and now Lenovo) has been doing this for at least 6 or 7 years now with ThinkPad repairs. This is not that uncommon of a practice. IBM (and now Lenovo) has been doing this for at least 6 or 7 years now with ThinkPad repairs.

]]> By: SoCalDaveBandito http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-48697 SoCalDaveBandito Mon, 16 Jul 2007 20:39:27 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-48697 This doesn't surprise me at all. In fact I'm quite glad to hear it. When I had a problem with my Macbook Pro last year I brought it to a genius at the Apple store. After assessing the damage they determined that it had to be sent to Apple for repairs and would be back in about a week for pickup. Now the Apple store I went to was about an hour away... needless to say it was a bit of a hike. The genius, sensing my dreading having to drive an hour to pick it up again said that it could be shipped right to me. And it was. This was on a Saturday. By Wednesday (it may have been Tuesday even, I don't remember) it was back at my front door. Now THAT'S service. We've all come to appreciate that. This doesn’t surprise me at all. In fact I’m quite glad to hear it.

When I had a problem with my Macbook Pro last year I brought it to a genius at the Apple store. After assessing the damage they determined that it had to be sent to Apple for repairs and would be back in about a week for pickup. Now the Apple store I went to was about an hour away… needless to say it was a bit of a hike.

The genius, sensing my dreading having to drive an hour to pick it up again said that it could be shipped right to me. And it was. This was on a Saturday. By Wednesday (it may have been Tuesday even, I don’t remember) it was back at my front door. Now THAT’S service. We’ve all come to appreciate that.

]]> By: dryock http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-48611 dryock Mon, 16 Jul 2007 03:13:56 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-48611 This kind of service only happen in western country. I never happen in Asia, even Apple in Asia. This kind of service only happen in western country. I never happen in Asia, even Apple in Asia.

]]> By: flyboybob http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-48561 flyboybob Sun, 15 Jul 2007 08:28:28 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-48561 Why are you surprised? Apple is a first class operation. In 1994 I bought a Performa 6300 CD computer (a consumer Mac) which came with an Apple Monitor. The computer was several years out of warrantee when the monitor went bad. Apple had a warrantee extension program for these monitors. They shipped me a shipping box with instructions, syrofoam, and labels. The box arrived the next day after my call, and the repaired monitor arrived a week or so later. If Apple products have defects, they make them right for their customers. Why are you surprised? Apple is a first class operation. In 1994 I bought a Performa 6300 CD computer (a consumer Mac) which came with an Apple Monitor. The computer was several years out of warrantee when the monitor went bad. Apple had a warrantee extension program for these monitors. They shipped me a shipping box with instructions, syrofoam, and labels. The box arrived the next day after my call, and the repaired monitor arrived a week or so later. If Apple products have defects, they make them right for their customers.

]]> By: Lorrie http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-48522 Lorrie Sat, 14 Jul 2007 15:04:04 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-48522 Sorry Gang, the loaner phone was locked and had to be activated. The activation took about 5 seconds because it had my activated sim card in it. Sorry Gang, the loaner phone was locked and had to be activated. The activation took about 5 seconds because it had my activated sim card in it.

]]> By: C Morrison http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-48448 C Morrison Fri, 13 Jul 2007 20:01:43 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-48448 I had a similar experience when replacing a battery for my MacBook. New one arrived the next day...packed up the old one...all the labels and instructions layed out. Too perfect. CM I had a similar experience when replacing a battery for my MacBook. New one arrived the next day…packed up the old one…all the labels and instructions layed out. Too perfect. CM

]]> By: Olly T http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-48429 Olly T Fri, 13 Jul 2007 15:12:53 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-48429 This loaner phone they sent you, did you have to activate it first. If not have you tested to see whether it was unlocked. Apple may have just leaked an unlocked iPhone out of the iWorld into the real world. If you have a seperate AT&T sim card lying about or better still a T-Mobile or other network's sim can you try inserting it into the iPhone. If it is unlocked i would go speak to the fellas down at the iPhone Dev Wiki ( http://iphone.fiveforty.net/wiki/index.php/Main_Page ) they might have a field day speaking to you. This loaner phone they sent you, did you have to activate it first. If not have you tested to see whether it was unlocked. Apple may have just leaked an unlocked iPhone out of the iWorld into the real world.

If you have a seperate AT&T sim card lying about or better still a T-Mobile or other network’s sim can you try inserting it into the iPhone.

If it is unlocked i would go speak to the fellas down at the iPhone Dev Wiki ( http://iphone.fiveforty.net/wiki/index.php/Main_Page ) they might have a field day speaking to you.

]]> By: Rob B. http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/comment-page-1/#comment-48424 Rob B. Fri, 13 Jul 2007 14:58:11 +0000 http://www.maccast.com/2007/07/12/leave-it-to-apple-to-think-of-everything/#comment-48424 Too funny. I noticed that they do tend to include everything you need. When I had my MacBook repaired, I was delighted to see they actually included packing tape in the box they sent so I didn't have to track some down! They also had the peel-off shipping labels. Too funny. I noticed that they do tend to include everything you need. When I had my MacBook repaired, I was delighted to see they actually included packing tape in the box they sent so I didn’t have to track some down! They also had the peel-off shipping labels.

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