Well strangely several hours after re-directing MacCast.com to my other domain so I could at least get a message to you and let you know what was happening (read the original message here) , I received a personal email from GoDaddy’s VP of technology. I am not saying these two events are related, but the timing was uncanny. In his email he stated that my shared hosting for MacCast.com had been re-activated and I was free to point the DNS back. He was also clear to point out that they will be monitoring the server “closely”. He expressed interest in talking to me about the incident and left his personal number, so I phoned him back and left a message. I am glad to see this type of service, but have to wonder if everyone gets this type of personal attention. Not long after I called him back I got a received a call from GoDaddy’s Hosting Operations Manager. I was able to discuss with him my situation and express my frustration with how things were handled. He was very apologetic and said they are now investigating their internal procedures for handling these situations and will be attempting to improve the process in the future. It may be a PR move, but I have hope that my incident my improve things for others.
So where are we?
As for MacCast.com… In the short term we are back and GoDaddy will closely monitor the server and notify me in advance of any issues to avoid another shutdown. I asked GoDaddy if they could tell me what the source of this issue was and they really can’t seem to identify a single cause other than the growing popularity of MacCast.com. I have not added or changed any services on the site in the past two months. I run WordPress, Invision PowerBoard, Gallery and some other small PHP/MySQL applications. In speaking with GoDaddy and others who run web sites the consensus seems to be that under heavy traffic each of the applications will place a load on a server. So in short, MacCast is getting too big for it’s britches, or at least it’s hosting plan. I still plan on moving to a better hosting plan (probably dedicated) and at least for now we are back in business.
For the Future
As I mentioned in my Podcast message to you, the MacCast is growing and I hope to continue that growth. This “event” has obviously proved we crossed the threshold and have grown into something more ambitious than just a podcast. I am excited by the opportunity and at the same time a little frightened by what other unknowns may lie ahead. The good news is that I have you on this journey with me and I know you won’t let me screw it up. Thank you for you continued support and encouragement.
“We’ve done the impossible, and that makes us mighty.” — Captain Malcolm Reynolds (Firefly)