Written by: Adam Christianson
Download today’s show here! MC20180218.mp3 [55.4 01:23:07 64kbps]
A podcast about all things Macintosh. For Mac geeks, by Mac geeks. Episode 645. You CAN remove HomePod cable. Don’t. Apple’s changing OS release policy. Apple moves up in global laptop shipments. Apple developing TV show based on NBA’s Kevin Durant. Apple working on fix for Indian character bug. Another option for remote iOS support. How to reset a HomePod. Apple needs to fix album categorization. When Apple won’t replace your battery.
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Just wanted to give quick feedback on my battery replacement experience in the UK.
In the above podcast another UK president had a very bad experience whereas mine was just as you described in your research. I rang the tech support line, a UK number, said I wanted a replacement battery for my iPhone 6. The technician said yes straight away no online test or remote examination.
All he wanted was my serial number and as I was plugged into my Mac was easy. I gave it him and he said that a battery would be ordered then he wanted to know my post code and which store I wanted too visit.
He agreed with me that Birmingham was my nearest. He said an email would be sent to me when the battery was in the store and I could make an appointment.
Sure enough about 5 days later I has an email from the store, I rang up and I didn’t have to make an appointment all they said that it would be best if I arrived before evening time as they got busy at that time.
I went in at midday and it was returned to me 90 mins later no problems.
While I was waiting to be booked in I saw that another customer has a screen issue an unauthorised replacement I think and I thought the worst as that was I has had done some 12 months ago. It cost that customer another £89.
The same genius came to me an examined my phone thoroughly but to my amazement booked my phone in for repair without issues. Result.
Thank you for this post. Its very inspiring.